Question 1

Do I need to be a guest at a participating venue to play?

Accepted Answer

Yes. Access is designed for guests staying at venues where QuestGame is active.

Question 2

How long does each puzzle take?

Accepted Answer

Most puzzles take between 15 and 30 minutes depending on your pace and team coordination.

Question 3

Can I play with friends as a team?

Accepted Answer

Yes. You can solve steps together and coordinate strategy while keeping your account progress.

Question 4

Do I need to register to play?

Accepted Answer

Yes. You must register to keep your progress and access the puzzles.

Question 5

Do I need internet connection during the game?

Accepted Answer

Yes, an active internet connection is required to open puzzle pages and save progress.

Question 6

Which devices are supported?

Accepted Answer

QuestGame works on modern mobile and desktop browsers. For best experience, use a recent smartphone browser.

Question 7

What if the QR code does not work?

Accepted Answer

Try refreshing the page or scanning again with better light. If it still fails, contact support from the contact page.

Question 8

Do I need to solve puzzles in order?

Accepted Answer

Yes. The board is sequential and each solved puzzle unlocks the next step.

Question 9

How are winners validated?

Accepted Answer

Winners are validated using completion records, step unlock sequence, and game participation rules.

Question 10

When and how is the prize delivered?

Accepted Answer

After validation, QuestGame contacts winners directly to coordinate prize delivery details.

Question 11

Can I continue progress another day?

Accepted Answer

Yes. Your progress is tied to your account and remains available for the game period.

Question 12

What happens if I fail a puzzle attempt?

Accepted Answer

You can retry puzzle steps according to game rules. Failed attempts do not erase your previous completed steps.

Question 13

Is my personal data safe?

Accepted Answer

Yes. We process account data according to our Privacy Policy and security best practices.

Question 14

How do I delete my account?

Accepted Answer

Go to your Profile page and use the Remove account option. After confirming, your account enters a 30-day grace period before all data is permanently deleted.

Question 15

What does my purchase include?

Accepted Answer

Your purchase unlocks full access to the game board, all puzzle levels, and eligibility for the prize for the selected game edition.

Question 16

How do I get my invoice?

Accepted Answer

Invoices are issued automatically by Paddle, our payment processor. You will receive an invoice by email after purchase. You can also access past invoices from your Profile page.

Question 17

What is the refund policy?

Accepted Answer

Payments are generally non-refundable once the game has started. If you have an issue before accessing any content, contact us at hello@questgame.co and we will review it.

Question 18

Which payment methods are accepted?

Accepted Answer

We accept major credit and debit cards via Paddle. Paddle handles all payment processing and issues receipts on our behalf.

Support center

Gameplay FAQ

Technical FAQ

Rewards FAQ

Account FAQ

Payments FAQ

Support center

Gameplay FAQ

Do I need to be a guest at a participating venue to play?+

How long does each puzzle take?+

Can I play with friends as a team?+

Do I need to register to play?+

Technical FAQ

Do I need internet connection during the game?+

Which devices are supported?+

What if the QR code does not work?+

Rewards FAQ

Do I need to solve puzzles in order?+

How are winners validated?+

When and how is the prize delivered?+

Account FAQ

Can I continue progress another day?+

What happens if I fail a puzzle attempt?+

Is my personal data safe?+

How do I delete my account?+

Payments FAQ

What does my purchase include?+

How do I get my invoice?+

What is the refund policy?+

Which payment methods are accepted?+